Refund policy

Refunds & Returns We offer refunds and returns only for customers located in Australia and New Zealand. All requests must be made within 10 days of receiving your order.

Outside Australia & New Zealand We do not accept returns, exchanges, or refunds for any orders shipped outside Australia or New Zealand.

Eligibility (AU & NZ Only) To qualify for a return or refund within Australia or New Zealand, your item must be:

  • unused

  • in original condition

  • in original packaging

  • returned within the 10‑day window

Non‑Returnable Items For hygiene and safety reasons, used candles or candles that have been lit cannot be returned.

Damaged or Incorrect Items If your order arrives damaged or incorrect, AU/NZ customers must contact us within 10 days with photos so we can assist.

How to Request a Return (AU/NZ Only) Email our support team with your order number and photos of the product. Approved returns will receive instructions for sending items back.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.